FAQ

Frequent Asked Questions

Do you accept health insurance?

• At this time, I do not bill health insurance directly. However, I’m happy to provide you with a superbill (a detailed receipt) that you can submit to your insurance provider if your plan includes out-of-network acupuncture coverage.

If you have any questions or need help with documentation, feel free to ask—I'm here to support you in making your care as accessible as possible.

What is JaneApp?

• JaneApp is the simple, secure online platform we use to manage appointments and health records. With Jane, you can easily book your visits, complete any necessary forms ahead of time, and receive helpful text reminders so you never miss a session. It’s designed to make your experience as smooth and convenient as possible

• Visit https://viettcmclinic.janeapp.com/ to schedule your appointment today! 

Are Acupuncture Needle Safe?

• Yes! Acupuncture needles are very thin, sterile, single-use, and FDA-approved. They are made of stainless steel and are safely and gently applied by a licensed acupuncturist. After each session, they’re immediately disposed of. You’re in good hands—your safety and comfort are always our priority

• That said, some people may experience mild side effects such as:

  • Light bruising or bleeding at the needle site
  • Temporary soreness or fatigue after a session
  • Occasional light-headedness, especially if you're dehydrated or haven't eaten beforehand

• If you're pregnant, on blood thinners, or have a specific medical condition, just let me know—we’ll adjust everything to make sure your treatment is both safe and supportive.

How long will each appointment last?

• Initial acupuncture visits will be 60 minutes. and include:

  • A detailed conversation about your health history and current concerns

  • Your first personalized treatment session

• Returning acupuncture visits will be 60 minutes, and include:

  • A short check-in to see how you’ve been doing since your last session

  • A full treatment session tailored to your needs

• Treatments may include a combination of the following modalities, depending on your condition and comfort level:

  • Acupuncture
  • Electro-acupuncture
  • TDP / Infrared Mineral Heat Therapy
  • Transcutaneous Electrical Nerve stimulation (TENS)
  • Gua Sha
  • Cupping
  • Teishin (gentle, non-insertion tools)

What should I do to prepare for treatment?

• Before Your Appointment
  • Complete all required forms at least 24 hours in advance. The intake form usually takes about 30–40 minutes to fill-out.
  • Taking the time to complete it thoughtfully helps me to better understand your condition and know what areas to explore more deeply during our first visit. It sets the foundation for a more focused and personalized treatment.
• The Day Before treatment

  • Avoid alcohol and non-prescription drugs for at least 12 hours

  • Try not to brush your tongue for 24 hours before your visit (this helps with diagnostic evaluation)

• On the Day of Your Appointment:

  • Wear or bring loose-fitting clothes that can roll up past your elbows and knees

  • Make sure your back and abdomen can be easily accessed if needed

  • Avoid intense exercise or stressful situations before your session

  • Skip the caffeine—it can make you more sensitive to the needles

  • Eat a light meal 1–2 hours before your visit to help keep your blood sugar steady

  • If your energy tends to dip, bring a snack for after your appointment

  • If you get tired easily, consider preparing a light meal at home ahead of time or have a takeout option in mind

What forms of payment do you accept?

• All payments are cash and card only — I accept all major credit and debit cards. Payment is due at the time of service.
• A valid card is required at the time of booking to secure your appointment. This card will only be charged in accordance with the cancellation policy below.

What is your cancellation policy?

• Appointment Cancellations:
  • If you need to cancel or reschedule your appointment, please give at least 24 hours’ notice. This allows us to offer your time slot to another patient who may be waiting for care.
• Late Cancellations & Missed Appointments (No-Shows):
  • If you cancel with less than 24 hours’ notice or don’t show up for your scheduled appointment, you will be charged the full cost of the session. The payment will be processed using the card on file.
• Exceptions:
  • I completely understand that life happens—unexpected situations or emergencies may come up. If something unavoidable occurs, please contact me as soon as you can. I’m always happy to work with you on a case-by-case basis.
• How to Cancel or Reschedule:
  • Please contact us by phone or email at least 24 hours in advance to make any changes to your appointment.
  • You can also cancel or reschedule directly through your JaneApp account—as long as it’s more than 24 hours before your appointment time

CLICK HERE to schedule your appointment today!